At Bambou, we work to ensure your orders arrive quickly, safely, and efficiently. The conditions below apply to all shipments made through our website www.bambou.pt .

1. Delivery destinations

• We carry out expeditions to mainland Portugal and the islands (Madeira and Azores).
• We also ship to other countries in the European Union, subject to specific conditions to be agreed.
• For recipients outside the EU, you must contact us in advance to check availability and additional costs.

2. Shipping times

• Orders are shipped after payment confirmation.
• The average shipping time is 2 to 5 (working days) for mainland Portugal.
• For islands and international shipments, delivery times may be longer depending on the carrier and local customs.
• In exceptional situations (e.g., stock shortages, periods of high demand, natural phenomena), deadlines may change, and the customer will be informed.

3. Transportation costs

• Shipping costs are automatically calculated during the sales process, taking into account the weight, volume and destination of the order.
• For large volume or exceptional weight orders, a specific shipping quote may be required, and the customer will be contacted prior to shipping.

4. Carriers

• Shipments are made through reliable partner carriers, selected according to the type of product and destination.
• After shipment, you can contact us to track the delivery status.

5. Receipt of the order

• At the time of delivery, the customer must check the order status for compliance.
• Upon receipt of the goods, the CMR must be signed, and if there is any complaint, it must be made at the time of unloading.
• Upon acceptance of delivery without reservation, the order is deemed to have been received in good condition.

6. Failure to receive/return due to absence

• If delivery is not possible due to the customer’s absence, an additional cost will be charged for immobilizing the truck.
• If the order is returned due to failure to collect it in a timely manner, the costs of reshipping will be borne by the customer.

7. Responsibility

• Bambou is not responsible for delivery delays attributable to carriers, strikes, customs problems or other circumstances beyond our control.
• However, we always strive to monitor the process and find quick solutions to any unforeseen circumstances.

8. Customer support

For any questions about shipping your order or other information, you can contact us:

• Phone: +351 249 574 320
• E-mail: bambou@bambou.pt